Returns Information
Returns Policy
Refunds back to your original payment method are only available if returned within 30 days.
Clothing – The item must be unused and in perfect condition with all tags and labels attached in the original packaging.
Footwear – The item must be in an unused, perfect condition making sure that all packaging is as was originally sent, please do not stick labels onto the product box. We advise trying footwear on a carpeted surface to protect the footwear.
Accessories – All accessories must be in an unused perfect condition with all tags and labels attached in the original packaging.
Non-returnable – ZLEEPY® cannot accept returns on underwear & sleep masks for hygiene reasons.
Please note that ZLEEPY® reserves the right to refuse an item for return if they do not meet the above criteria.
30 Night Free Bed Sheet Trial
We want you to love your ZLEEPY® bedding. If you don’t, you can return your sheets for a full refund — even if you’ve slept in them.
If you purchased during a period when our 30-night trial was active (this offer is not currently live), your return rights still apply.
- Your 30-night trial begins on the day your bedding is delivered.
- If you’re not satisfied, just contact us within 35 days of delivery to request a return.
- We’ll send you simple instructions for posting the sheets back to us.
- Once we receive your return, we’ll issue a full refund to your original payment method.
This trial applies to one set per household. Return postage is the buyer’s responsibility unless the product is faulty. Trial applies to bed sheets only — not to pillowcases, duvets, or any sleepwear or accessories.
We believe in giving you time to truly experience the comfort of ZLEEPY® — risk-free.
Our returns address is:
ZLEEPY
Unit 19FF,
The Factory,
Castle Mills,
Kendal
LA9 7DE
Refunds
We aim to process your refund within 3 working days of the item being returned to us, however please allow up to 14 days for the refund to be returned back to your account through our payment processor.