Introduction
The Website Owner ZLEEPY LTD is registered in the UK (Company registration number 02009628). Our registered office is Suite 4, First Floor, Windermere, Staveley, LA8 9PL, United Kingdom.
Throughout these terms and conditions we will use subsidiaries and affiliates (“ZLEEPY” or “Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
Information on the website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website.
The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
Trademarks
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.
External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content.
Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –
Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
Post or upload files that contain viruses, corrupted files or any other similar software or program that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
Violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
Submit contents containing marketing or promotional material which is intended to solicit business.
Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Intellectual Policy
Your use of the website and its content grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content (as described in the content section below), including ZLEEPY® software and all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the content only as expressly authorised by ZLEEPY® (trading under ZLEEPY LTD) and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties.
Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.
Content & Errors
In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. ZLEEPY® tries to ensure that the information on this site is accurate and complete. ZLEEPY® does not promise that ZLEEPY® content is accurate, error-free. ZLEEPY® does not promise that the functional aspects of the website or ZLEEPY® content will be error free or that this website, ZLEEPY® content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system.
Disclaimer of liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
Promotions & Discounts
- Discounts are issued in the form of either ‘£ savings’ or a ‘percentage off’ and are offered to customers via promotional emails, advertisements, on-site banners or 3rd party communications
- There is no cash alternative and all terms and conditions are non-negotiable
- Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included)
- ZLEEPY® reserves the right to cancel or change any promotion / discount without notice, at any time
- Free Shipping offers apply to ‘UK Standard Shipping’ only, unless otherwise stated.
- In all cases of free shipping promotions, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed.
- If an alternative shipping option is chosen, the cost of the advertised free shipping charge only will be removed
- All promotions will have a ‘valid until’ or ‘expiry’ date. Please refer to the original promotion source for this information
- Promotional codes cannot be used in conjunction with any other offer
- Promotional codes are valid for one transaction per person and cannot be used on multiple accounts
- Promotional codes cannot be applied retrospectively to previous orders
- If returning an item purchased using a promotional code, the code used will remain valid if the retained items exceed the threshold required (if a threshold is applicable)
- If the retained items fall below the minimum spend you will be refunded accordingly and the code will be re-validated, this will happen on one occasion only. The re-validated code will expire after 14 days.
- Discounts available in the form of ‘£ savings’ may be subject to a minimum spend, the minimum order spend does not include any delivery paid
- Multi-buy offers (for example, 2 for £40): the offer price only applies when all items in the offer are kept. If you return part of a multi-buy order, we will refund the amount you paid less the full single price of the item(s) you keep. For example, if you buy 2 Pouchy hot water bottles for £40 and return one, you will be refunded £15.05 (£40 less the £24.95 single price).
- This does not affect your statutory rights. If an item is faulty, you will be refunded the price you paid for that item.
General
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.
Pricing
If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Bamboo bedsheet pre-order promotion
Customers placing a bamboo bedsheet pre-order may receive a complimentary bedding hygiene spray as part of this promotion. The free item is conditional on the bedsheet order being completed and kept.
The complimentary spray will be dispatched with the bedsheet. If a bedsheet order is cancelled before dispatch, the free item will not be sent. If a bedsheet order is returned for a refund after dispatch, the complimentary spray must also be returned unused. If it is not returned, we reserve the right to deduct its retail value from the refund.
Payment Options
We accept all major credit/debit cards for payment as well as ZLEEPY® online credit. If your credit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the card – holder address details held by your card issuer. If the problem persists, please contact your credit card provider.
We also accept payment through the following alternate providers: Apple Pay & PayPal.
When using an alternate payment method outside of the site, you may be redirected to the payment site of Apple Pay or PayPal. Please ensure that you read the full terms and conditions of use for any alternate payment sites offered
UK and international delivery
All delivery time scales and estimated dates provided are an estimate and not a guarantee. 97% of orders will be delivered in the estimated time frame, however, this is never a guarantee.
Please allow a minimum of 30 days for all UK orders to be delivered and 60 days for international orders to be delivered if not delivered within the estimated time frame.
We aim to keep you informed of any delays where possible and the courier tracking provided will also inform you of any delays.
In the event that your parcel is lost, damaged or unsuccessfully delivered, please contact our customer service team who will reiterate the courier policies to you and assist you in resolving the matter.
Multiple unsuccessful delivery attempts or refusal to accept deliveries will result in the return fee being deducted from your refund.
Our free UK delivery service is only valid for orders based in the UK Mainland and excludes Northern Ireland & Northern Scotland. Please note, this free delivery option is subject to change and does not affect your statutory rights.
Free shipping is offered on orders over the specified threshold. Please see our full shipping policy for further information on orders that will qualify for free shipping: https://www.zleepy.com/shipping-method/
In all cases of free shipping promotions, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed.
International Shipping & Import Duties
For orders shipped outside of the UK, please note that import duties, taxes, and customs charges may apply once your order reaches its destination country.
These charges are not included in your order total and are the responsibility of the customer. We do not have control over these fees and cannot predict their cost, as they vary depending on the country and local regulations.
If any charges are due, they must be paid for your parcel to be released by customs. Failure to pay these charges may result in the parcel being returned or held by the courier.
We recommend checking with your local customs office for more information on potential charges before placing your order.
Free Delivery
Our free UK delivery service is only valid for order’s based in the UK Mainland and excludes Northern Ireland & Northern Scotland. Please note this free delivery option is subject to change and does not affect your statutory rights.
E Wallet Credit
All E Wallet Credit that has not be used for a period of two years will become inactive automatically
BFPO & Mail Forwarding
Please note we do not use mail forwarding companies and are unable to accept BFPO orders due to limitations with our courier services. We are sorry for the inconvenience.
Return Policy
Our return policy is fully compliant with your consumer rights, it is important to review this in full prior to placing your order. This page will include how to return, reasons why your return may be rejected, non-returnable items and what to do in the event that a defective item is received.
The return policy is non-negotiable following the point of agreement.
The return policy differs for UK and international returns, refer to the section which applies to you.
You can review the full policy here: https://www.zleepy.com/returns/
International Returns
Please note returned products must be packed with a note (document included) stating the goods are returned products. Failure to do this will result in import duties being removed from the amount refunded, at the customers expense. We strongly advise you make it clear that the product is a return.
Restricted Returns
We cannot accept returns or exchanges on underwear purchased on the ZLEEPY® website.
Competitions
When entering a competition you will automatically be accepted into our newsletter for marketing purposes. If you do not want to be in the ZLEEPY® newsletter subscription, you can unsubscribe at any time. All competitions will only accept one entry per person.
